Frequently asked questions
Is it safe to use the PayPal method of payment?
PayPal enables money to be transferred from the buyer to the seller worldwide (so everyone can own their very own 2wel Poncho). PayPal is also a very safe way of payment over the internet as the recipient will receive the payment without being able to see your credit card or bank account number.
Oh no! I received my 2wel Poncho and it is not perfect! Can I return it?
If your 2wel Poncho is faulty or not the size or colour you desire you may return it, however it must NOT have been worn and must have the hangtags still attached. Faulty stock will be refunded, or replaced. Returns due to colour or size, will be replaced with the requested changes, but a refund will not be issued.
How should I wash my 2wel Poncho?
Your 2wel Poncho can be machine washed in cold water. The poncho colours will not run, keeping your poncho looking brand new after every wash!
What is the quality of material which 2wel Ponchos are made of?
2wel Ponchos are made from 100% cotton, which has been woven to create a soft, yet durable towelling fabric. 2wel Ponchos are created with the idea of being suitable to be worn during all activities.
How long until I receive my 2wel Poncho’s , from when I ordered it?
As soon as your payment has been cleared, your poncho’s will be packed and sent to you (That day if payment is cleared before 12 pm!). Depending on whereabouts you require shipment to be sent will dictate the period of time before you receive your package. Most will only take three working days from the day the package is posted.